Welcome to the Turbie Twist web site, owned and operated by Turbie Twist, LP and its affiliates (“Turbie Twist”). These Terms and Conditions of Use (“Terms and Conditions”) are the terms and conditions that control this web site (the "Site") and are the terms and conditions upon which you may access the information available herein.

Turbie Twist reserves the right to change these Terms and Conditions from time to time.  Any changes to the Terms and Conditions will be in writing and posted on the Site.  The date of the latest changes will be indicated at the top of the document.  You are advised to check the Terms and Conditions periodically for updates.  Continued use of this Site following the posting of changes will mean that you agree to be bound by these changes.


Returns and Exchanges

Products purchased at US retailers such as department stores or specialty stores must be returned to the store where it was purchased. Please refer to specific store return policies and understand we cannot process returns or refunds on their behalf.

Turbie Twist, LP Privacy Statement

We understand that privacy is important to visitors of www.turbietwist.com and that you may be concerned about how your personal information may be used and shared. This statement describes our privacy practices and how we collect and use information.

This policy contains important information that impacts our use of your personal data.  Please read this policy carefully.  Use of this website is absolutely conditioned upon reviewing, understanding, and agreeing to all of the information, disclosures, and disclaimers contained in (1) this Privacy Statement; and (2) the Terms and Conditions of Use governing the other terms of use of this website.

What information do we collect? We collect information from you when you complete a comment form, register on our site, subscribe to our newsletter or respond to a survey. When completing forms or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information, ethnicity and age. You may choose to visit our site anonymously; however, anonymous users may not have access to the full functionality of the website. 

To the extent you post personal information on publicly available portions of the website, your personal information will also be made available on such basis.  All such posting and sharing of information through www.turbietwist.com is done at your own risk.  

Our website or third party vendors may also gather data generated automatically by traffic to our website.  For example, your computer’s IP address may be used to help diagnose problems with our server, and to administer our website.  Your IP address may also be used to help identify you and to gather broad demographic information.

Do we use cookies?

We use “cookies” to help us understand and save your preferences for future visits, automatically fill in standard forms on return visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  “Cookies” are small pieces of information that are stored by your browser on your computer's hard drive.  Most web browsers automatically accept cookies, but most browsers also allow you to configure your web browser to refuse cookies or to notify you before a cookie is set.  You also can manually view (and delete) any cookies stored on your computer.  You may visit our website without allowing the kinds of cookies described in this privacy policy to be set; however, you may not have access to the full functionality of the website without some or all of these cookies.

Our website also requires you to accept “session cookies” to enable certain functions as you travel from page to page.  “Session cookies” are small pieces of information that are stored in your browser and passed back to the server whenever a request for a new page is made. The session cookie is never saved or written to disk. It is discarded when the browser exits, when you log out of the website, or when you have not visited a page on the website for more than 20 minutes. Most web browsers automatically accept session cookies, but most browsers also allow you to configure your web browser to refuse them or to notify you before a cookie is set.

Pixel Tags. We and our service providers may also use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) in connection with some Site pages and HTML-formatted e-mail messages to, among other things, compile aggregate statistics about Site usage and response rates. A Pixel Tag is an electronic image, often a single pixel (1×1), that is ordinarily not visible to Site visitors and may be associated with Cookies on the visitors’ hard drives. Pixel Tags allow us to count users who have visited certain pages of the Site, to deliver branded services, to serve ads, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted e-mail messages, Pixel Tags can tell the sender whether and when the e-mail has been opened.

What do we use your information for?

The information we collect from you may be used in one or more of the following ways: (i) to improve the content and operation of our website; (ii) to personalize your experience on our website; (iii) to notify consumers about updates to our website; (iv) to contact consumers for marketing purposes; (v) to respond, when legally required to do so, at the request of governmental authorities conducting an investigation; (vi) to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our Website; (vii) provide information to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the website.

Our website provides you with the opportunity to opt to receive emails and other communications from us at the point where we request personal information.  If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

The website also gives users the following options for removing their personal information from our database and/or to not receive future communications:

  1. You can send an e-mail to: customerservice@turbietwist.com
  2. You can call the following telephone number: 724-486-3330
  3. If you prefer that we not share Non-PII with partners, including third parties that use tracking technologies to deliver targeted display advertising based on such information, please CLICK HERE http://www.networkadvertising.org/ to access the Network Advertising Initiative opt-out.

This site gives users the following options for changing and modifying personal information previously provided:

  1. You can send an e-mail to: customerservice@turbietwist.com
  2. You can call the following telephone number: 724-486-3330

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

This website contains links to other sites.  We are not responsible for the privacy practices or the content of these other sites or their associated companies and partners.  We recommend that you review the privacy policy on other sites to ensure that you understand how they address issues related to the use of your personal information. 

Terms and Conditions

Please also visit our Terms and Conditions of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.turbietwist.com.

Your Consent

By using our website, you consent to this Privacy Statement.

Changes to our Privacy Statement

If we decide to change our Privacy Statement, we will post those changes on this page and/or update the Privacy Statement modification date below. This policy was last modified on November 12, 2019.

Contacting Us

If there are any questions regarding this Privacy Statement you may contact us using the information below.

Turbie Twist, LP
140 Kriess Road
Butler, PA 16001 USA
Ph: (724) 486-3330
Fx: (724) 486-3331